Refund and Cancellation Policy
Last Updated: December 8, 2025
This policy explains our refund and cancellation procedures for credits and services.
Credit Purchases
General Policy
Credits are prepaid and generally non-refundable once purchased. However, we will consider refund requests in the following circumstances:
- Technical Issues: If a platform error prevented you from using purchased credits
- Duplicate Charges: If you were charged multiple times for the same purchase
- Unauthorized Transactions: If a purchase was made without your authorization
Refund Eligibility
| Situation | Refund Available |
|---|---|
| Unused credits, purchased within 7 days | Yes, full refund |
| Unused credits, purchased over 7 days ago | Case-by-case |
| Partially used credits | Pro-rated, case-by-case |
| Fully consumed credits | No |
| Technical issues on our end | Yes, full refund |
| Duplicate/unauthorized charges | Yes, full refund |
How to Request a Refund
- Email support@braillescreen.org with subject "REFUND REQUEST"
- Include your username and transaction details
- Describe the reason for your request
- We will respond within 5 business days
Refund Processing
- Approved refunds are processed to the original payment method
- Stripe refunds typically appear within 5-10 business days
- PayPal refunds typically appear within 3-5 business days
- Refund timing depends on your bank or card issuer
Service Cancellation
Stopping Services
- You can stop any running service at any time via the dashboard
- Billing stops immediately when a service is stopped or deleted
- Unused credits remain in your account for future use
- There is no cancellation fee
Account Closure
- You may close your account at any time via account settings
- Remaining credits are forfeited upon account closure
- Request a refund for unused credits before closing your account
- Account data is deleted per our Privacy Policy
Subscription Credits (If Applicable)
If you have a recurring credit subscription:
- Cancel anytime before the next billing date
- No partial refunds for current billing period
- Previously purchased credits remain available
- Cancellation takes effect at end of current period
Disputes
If you believe a charge is incorrect:
- Contact us first at support@braillescreen.org
- We aim to resolve disputes within 5 business days
- If unsatisfied, you may dispute through your payment provider
Chargeback Policy
Filing a chargeback without first contacting us may result in: - Account suspension pending resolution - Forfeiture of remaining credits if chargeback is upheld - Potential restriction from future service use
We encourage resolving issues directly before initiating chargebacks.
Service Credits (Compensation)
We may offer service credits for: - Extended platform outages affecting your services - Significant bugs that impacted service availability - Other situations at our discretion
Service credits are applied to your account balance and are non-transferable.
Exceptions
We reserve the right to deny refunds for: - Accounts terminated for Terms of Service violations - Fraudulent activity or abuse - Requests made in bad faith
Contact
For refund requests or billing questions:
Braille Screen Technologies, LLC support@braillescreen.org
We aim to respond to all refund requests within 5 business days.
Policy Changes
We may update this policy with reasonable notice. Check the "Last Updated" date above for the current version.